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HOW QUICKLY WILL YOU RESPOND?
We aim to respond to all enquiries within 24 hours.
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CAN I CHANGE MY SHIPPING ADDRESS?
Orders are processed quickly, so address changes cannot always be guaranteed.
If you notice an error, please contact us immediately with your order number.
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HOW LONG DOES PROCESSING TAKE?
Orders are processed within 1–7 business days, depending on availability, this is not including the delivery timeframe.
Most orders are prepared within 24 hours if in stock and dispatched immediately.
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SHIPPING INFORMATION
Orders ship Monday to Friday, excluding holidays.
Tracking details will be emailed once your order has been dispatched.
Delivery typically takes 1–5 business days after shipment (domestic).
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WILL MY ORDER ARRIVE IN ONE PACKAGE?
Larger orders may be shipped separately and arrive 1–2 business days apart.
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OUT-OF-STOCK ITEMS
If an item is unavailable, we will notify you before dispatch.
Items not restocked within 2 weeks will be automatically refunded.
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DO YOU SHIP INTERNATIONALLY?
Yes, we ship internationally to selected countries. Please contact us before ordering to confirm country and availability.
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HOW CAN I TRACK MY ORDER?
Use the Track My Order link in your shipping confirmation email.
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WHY IS MY TRACKING NOT UPDATING?
International tracking updates may be limited.
International delivery typically takes 2–4 weeks from dispatch.
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TRACKING SHOWS DELIVERED, BUT I HAVEN’T RECEIVED MY ORDER
Once shipped, delivery is handled by the courier.
Please contact the delivery provider or reach out to us for assistance.
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DAMAGED OR MISSING ITEMS
Please contact us within 14 days of delivery if your order arrives damaged or incomplete.
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CONTACT US
Email us at info@khaildn.com or visit our Contact Us page.
